Driver
Engineering
Customer Service
Operations
Central Teams
Graduate Programmes

Careers

We are proud of all our people. ​It takes all of us working together to make us an award winning business.

Driver
Engineering
Customer Service
Operations
Central Teams
Graduate Programmes

As a driver with National Express you will have a passion to provide exceptional customer service. With an inclusive attitude you will make a big difference to the people and communities we serve.

 

Whether you are operating our regional bus services, national coach network, private hire, airport terminal transfers, or connecting people through our accessible transport service. We have driving opportunities with a variety of work patterns that reflect the services that we provide.

 

We are looking for safe, professional, experienced drivers to drive our buses and coaches. Whether you have a PCV licence or just a car licence, you are welcome to apply.

 

Join us on the journey and we will provide full and award-winning training.

Meet Dianne, one of our Master Drivers

Master Driver Programme

 

We are proud to have achieved the Excellence in People Development Award for our Master Driver Programme 2019 by the Greater Birmingham Chambers of Commerce.

 

Our Master Drivers achieve advanced standards through a recognised accredited course by the Institute of Advanced Motorists (IAM).

 

To be recognised as a Master Driver, you will have progressed from professional to an advanced driver, whilst maintaining a high level of safe driving and excellent customer service.

 

As a Master Driver you will be an IAM member, which brings many additional benefits including discounted breakdown cover, potential reductions on car, motorcycle and home insurance along with savings on many other lifestyle purchases​.

Meet some of our Kings Ferry Group drivers

Our team of qualified engineers, apprentices and skilled trade technicians make sure our vehicles are well presented and safe. They look after our fleet and continue to develop their skills to support our continual investment in both vehicles and technology.

 

Engineering opportunities include disciplines such as vehicle refurbishment, mechanical/electrical and quality assurance, ranging from apprenticeship to management levels. So whether your interests lie in advanced technical engineering or in the paintshop, we have a role for you.

 

Join us on the journey and see how you could make a real difference to our customers experience.

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Engineering

You will be working on some of the most up to date vehicles, maintaining and repairing them to ensure regulations and company standards are continuously met.

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Find out more about our Engineering Department below, and meet some of our team to learn how we support the delivery of services to customers.

Apprenticeships

We provide annual opportunities for apprentices to join us on a 3 year IMI Level 3 Bus and Coach Engineering apprenticeship in Mechanical/Electrical Engineering. At the end of the 3rd year an end point assessment will test all of the theory and practical knowledge you have gained. This will culminate in you qualifying as a Bus and Coach Technician.

Meet Amy and Mohammed, two of our engineers

Working in customer services at National Express, you will have a passion to provide exceptional customer service, a proactive attitude, and the determination to make a big difference to the people and the communities we serve. Whether it’s face to face, over the phone or via our social networks, our customer service teams play a vital role in ensuring that our customers have the experience they deserve.

 

Join us on the journey and we will provide full and award-winning training.

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Customer Service Advisor

Providing help and information to our customers on products and services.

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Meet Ashley and Sephena, who are part of our Customer Services team at one or our coach stations

Working in operations at National Express, you will put safety as a priority and customers at the heart of everything you do.

 

Operations include roles such as, Network Controllers, CCTV Analysts, Revenue Protection Officers, Ancillary Operatives, Cleaners, Vault Handlers, Administrators, Supervisors and Managers.

 

Join us on the journey and see where your career can take you.

Operations

We use leading edge technology to assist and enhance our network operation, empowering our people to make decisions to minimise delays or service disruptions when things go wrong. Every customer matters.

Meet Mo, who is part of our Network Control Team

Working within our central teams we offer a variety of opportunities for talented individuals to support our business. We encourage continuing professional development and provide opportunities to enhance careers.

 

Our central teams include professional functions such as, Commercial, Sales, Business Intelligence, HR, Business Excellence, Marketing, Finance, IT, Digital, Audit, Legal, Tax, Property, Procurement and Health and Safety.

 

Join us on the journey to play a key role in the success of our business.

Central Teams

Our central teams proudly support our business, ensuring our vision and values are at the heart of everything we do.

Join us on the journey, we offer a variety of careers pathways and progression opportunities. We support and nurture our employees to become specialists in their chosen field and to learn all areas of the business.

Whether you want to work at the sharp end of operations, or in a fast paced commercial environment, you’ll be learning brand new techniques and strategies. We offer a great opportunity every year for a number of graduates across our UK business.

 

Be part of a graduate programme which will ensure you continuously learn, whilst building an extensive international network.

 

Join us on the journey, it is a great way to jump start a successful career with National Express​.

I joined National Express back in 2017 on their graduate scheme, and worked in both Bus & Coach. It was a fantastic introduction to the company, where I gained experience of operations from a bus depot, organising transport to festivals & events, working in teams at our head office and helping customers at our coach stations!

 

Despite working in different teams, I've found so many people in the company are friendly and helpful, helping you feel at home in no time at all.

 

At the moment, I'm working for NXWM and, in a nutshell, help run our on-bus ticketing. It's been great to work in a team that works alongside so many areas of the business, and help to introduce exciting technology.

 

Richard (Graduate)