Published: 9th February 2024

To celebrate National Apprentice Week we caught up with one of our recently qualified Engineers, Kyle Randall, who completed his apprenticeship in September 2022 and is now a fully qualified Technician at West Bromwich Garage.

Name: Kyle Randall

Role: Technician at West Bromwich Garage


How many years have you been at National Express?

I started in 2015 as a driver so 8 years in total. 

Can you tell us why you joined the National Express Apprenticeship?

I had always had an interest in engineering however having a family young financially providing for them was always my priority so returning to full time education wasn’t the best option for me. Therefore learning and gaining a qualification and skills whilst receiving an income I felt was a more positive route to take. 

What did you enjoy most about being an apprentice?

Being able to learn on the job with support from experienced staff. As a practical learner I found this beneficial. 

What did you find most challenging about being an apprentice?

The classroom environment was most difficult for me as I wasn’t a person who enjoyed school. 

How did you find the transition from being an Apprentice to becoming a Technician?

I felt confident, the apprenticeship gave me an opportunity to develop my skills and I felt prepared and excited to step into this role.

What does a typical day look like for you now?

I get into work at 6.40am and meet with the team before starting at 7am. My day can vary but the main duties I have to complete are inspections, MOT’s, completing driver reports and supporting new apprentices. As I still maintain my bus licence this can provide me with more flexibility to support the team by attending breakdowns when required. 

What is your biggest career achievement?

Enjoying my job! Developing my skills and confidence in the role and learning new skills. 

What does your future look like?

I’m happy with my work/life balance and who knows I may attempt to gain a more senior position such as team leader

For additional information, explore the Early Careers section of our careers website:

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