Working For Us
Vision and Values


National Express

Join us on the journey...

Help us to continue to be the best!

Working For Us
Vision and Values

1 in 9 people in the UK used a National Express service in 2018 – and we’re proud to have the most professional drivers, the safest vehicles, and the best customer service in the business.

Join National Express and you will be joining a company which makes a big difference to the people and communities we serve.

Our people really are the secret to our success. Our drivers are the safest people on the road. Our engineers get thousands of vehicles reliably into service every day. Our central teams ensure we are offering a quality service to our millions of customers.

We enjoy an inclusive culture and everyone is encouraged to bring their whole self to work every day.

At the centre of a growing and successful global company with operations on four continents, National Express has unrivalled opportunities to develop your career.

Join us on the journey where you will become part of an extended family.


As a responsible operator, we want to be seen as a trusted partner to deliver on two of the great environmental challenges of our time: climate change, and local air quality. Across our Group operations, we have delivered a significant reduction in the carbon intensity of our operations. In the five years to the end of 2018, Group-wide emissions of CO2e per million passenger km declined by 13% while the number of passengers we carried increased by nearly 20%.


We have partnered with ‘Innovation Birmingham’ - the region’s largest digital technology campus, to create opportunities to collaborate on digital technology innovation in the transport industry.

Armed Forces Support

As part of our Armed Forces Covenant​, National Express guarantee job interviews for Service spouses, partners and veterans who meet the minimum requirements of the role for which they are applying.

Diversity & Inclusion

At National Express our employees’ unique background, experience and abilities truly reflect the communities we serve. We aim to foster a culture where our employees feel confident in bringing their whole selves to work, regardless of their gender, sexual orientation, disabilities, age or ethnicity.

Meet our People


Central Controller


Central Controller

I joined National Express in July 2017 as a driver in West Bromwich Garage with the intention of progressing further within the business. I took the opportunity of applying for the role of Central Controller less than two years later which I was successful in securing. In this role I learn a lot day by day, which brings new experiences continuing my development so that I can use my knowledge to provide the very best service possible. I am really happy to be a part of the team that works hard to improve the quality of our services. I feel that my development since joining shows that hard work pays off but it also helped to have the support of the management team in my new role who gave me the confidence I needed.


Customer Services Advisor (CSA)

Customer Services

Customer Services Advisor (CSA)

I work in a fabulous team who support each other when dealing with any incidents and in offering a great customer service. We have staff nights out which are really fun and bring us closer together as a team. There are four areas to the role of CSA including Operations Room, Control Hut, Information Desk and Platform area this means you get a good variety and the role never gets boring.


I started off as a full time employee for many years and then went part time after I had my son. The role offered flexibility for me as a young mum with a range of hours to suit both myself and the business. You gain outstanding people skills from dealing with customers face to face each day and you meet amazing people from all walks of life from the UK and the world, which is really nice. No day is ever the same.


While working in this role you get more experienced with problem solving as we often have to think on our feet and under pressure.


Assistant Operations Manager


Assistant Operations Manager

My journey with National Express started in June 2005, I had a ticket booked to come to the UK and start my new career as a bus driver. At first, I did not speak English very well but the company arranged a language course for all drivers who wanted help.


Later in my career, training to cover traffic office duties was arranged for me, so I wasn't worried about doing the job when I was asked to cover it at short notice. This went well and so a few days later the Operations Manager offered me full training in a Traffic Controller position, which I accepted and did for 6 years. After this, I was asked to cover the Assistant Operations Manager position in the Acocks Green Garage and then I was moved to Bordesley Green, initially for 3 months but 3 years later I'm still here and really enjoying it. I have met a lot of kind people who create an amazing family atmosphere and are always ready to help.


Systems Accountant

Central Teams

Systems Accountant

National Express have supported throughout my studies for Association of Accounting Technicians (AAT), Chartered Institute of Management Accounting (CIMA) professional qualifications, as well as going on to complete a BA Degree in Sustainable Performance Management. This has enabled me to build my experience and knowledge to move forward in a finance role, to a job that is both fulfilling and rewarding. What I really enjoy about my job is the variety - no two days are ever the same. The camaraderie with fellow staff also makes it a great place to work.


Master Driver


Master Driver

As one of our Master Bus driver's, Dianne helps thousands of customers a day to get to work, and connect with family. As part of providing a transport service for the West Midlands, National Express Bus keeps vital service links open, connecting people everyday. Driving makes her feel confident and needed, and she is proud to represent females in the transport industry.

Diane has the time to spend at home being a mum, but she also has her own time out on the road doing what she loves – connecting customers.


Health Bus Co-ordinator


Health Bus Co-ordinator

I was a regular visitor on the Health Bus and thought having a mobile health testing and advice service that I could access at my place of work, during my working hours was a great initiative. So when I saw the internal vacancy for a Health Bus Coordinator I jumped at the chance to apply. I was over the moon to be successful in securing the part time Health Bus Coordinator role, which I undertake along side my PCV driving duties. Both of my roles involve working with people and driving vehicles which I thoroughly enjoy. I take pride in the service I help deliver, whether it is helping employees book their Health Bus appointment or driving members of the public to their chosen destination.


We offer a broad choice of benefits to make National Express a great place to work.


Our benefits show that we understand our employees' lives, commitments and values. We have a wide range of discounts and schemes that include free travel, discounts on accommodation, gym and leisure and high street stores​.

Free Bus &
Coach Travel

Our employees receive free travel on National Express - West Midlands buses and free nationwide travel on National Express coaches. You can also get 50% off coach tickets for up to 4 family members.*


*Subject to meeting eligibility criteria

Health Buzz

The National Express

Award Winning Health Bus

We have a fully purpose built Health Bus complete with a trained health professional and consultation room that visits our employees offering free health checks which include blood pressure and blood cholesterol.


The bus has really delivered and helped support our employee's health and wellbeing and has already secured three national awards.



Discount Scheme

Make your pay go further with hundreds of offers on travel, days out, stores, gym discounts and many more….


Licence Acquisition

Driver Training

We will provide full training and support whilst gaining your qualification as a professional driver. Training does not stop after joining as it continues throughout your career at National Express.


Join us on the journey to realise your potential as a driver.


Our vision is to earn the lifetime loyalty of our customers by consistently delivering frequent, high performing public transport services which offer excellent value.


Underpinning this Vision we have a common set of Values. Find out more below:


We only do what is safe and stop any unsafe behaviour. Safety is our priority. More than anything else we value the health and safety of our customers, employees and the general public


We place them at the heart of our business and relentlessly meet their expectations.


We develop the talents, reward the exceptional performance and respect the rights of all our employees


We are active in the communities we serve to generate economic, social and environmental value.


We constantly strive to be excellent in all that we do. By being excellent in all that we do we will meet customer expectations, deliver industry-leading services and act as a willing and constructive partner.