Published: 19th October 2023

Saluting our sisters for Black History Month with Grace Palmer

This year’s Black History Month theme ‘Saluting our Sisters’ highlights the crucial role that black women play in shaping history, inspiring change and building communities. Grace Palmer, Customer Services Assistant at our Birmingham Coach Station talks about how she hopes that her success inspires others…

Grace Palmer

I really enjoy interacting with our customers, especially the elderly. Our conversation may be one of the few interactions that someone has that day and it takes nothing to offer a bit of kindness and conversation, knowing that it can significantly impact someone's day.

It’s important that black women and their contributions to society are being recognised. Personally, I’ve met so many people from similar backgrounds who have approached me and asked how I got into my job. I simply tell them that I applied and was fortunate to get it based on my can-do attitude and my love of interacting with customers.

While I’ve been here at NX, I don’t feel that I’ve been treated any differently due to my ethnicity. Having been in a customer-facing role for a long time, it sometimes feels like I’m a "face of the brand" to many regular customers and colleagues. But it wasn't until recently that I began to understand the impact I can have on people and how I can help our colleagues and customers embrace diversity from all ethnic backgrounds.

I hope that my journey and experiences inspire others from the black community to consider working in customer-facing roles. Representation is crucial and seeing someone who looks like you succeed in a particular field can be incredibly empowering. I want young people to know that they can excel in any career they choose and that their unique perspectives and backgrounds are assets, not obstacles, just work hard and be yourself.

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