Cardiff Coach Station
Sophia Gardens, Cardiff, CF11 9hw

Casual Customer Service Advisor

Salary: £12.60 per hour
Working Pattern: Part Time
Contract Type: Temporary
Closing Date: Wed 30 Apr 2025 - 10:00 pm UTC
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Casual Customer Service Advisor

We have a fantastic Casual opportunity for a Customer Service Advisor to join our team at Cardiff Coach Station.

This role will be working onsite at Cardiff Coach Station.

There are no guaranteed hours as a casual however we support our customers between 07:00 until 19:00 Fri-Mon and 08:00 until 18:00 Tue-Thu.

The Customer Service Advisor role will put you in the centre of the hustle and bustle of a busy transport environment, selling tickets in and around onsite at Cardiff Coach Station answering customer queries, guiding them to their location, and ensuring our high standards of health and safety are continually met.

Successful applicants will be invited to attend an interview on Wednesday 7th May.

 

What you'll do...

  • Consistently deliver an excellent standard of customer service at all times taking a proactive and positive approach to ensure customer satisfaction
  • Effectively and accurately communicate information to customers and liaise with colleagues throughout the business regarding service updates and disruption
  • Proactively look for opportunities to up-sell National Express services and products
  • Provide support and assistance to customers, colleagues and driver teams
  • Be fully competent in the use of the relevant ticketing and operational systems, processes and procedures necessary to fulfil the role
  • Assist in the training and development of peers and promote DOH rules and maintain a safe working environment
  • Ensure established safe working processes are adhered to at all times
  • Promote a cohesive, empowered and engaged working environment

What you'll need...

  • English language skills
  • Experience of front-line customer service in a fast paced environment
  • Positive attitude to customer service and personal development
  • Ability to work in a team or independently on your own initiative
  • Good levels of health, stamina and fitness will be required as the environment is fast paced and work will involve standing and/or sitting for long periods of time

 

National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. 

We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.

 

We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.

Things to Note...

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

 

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.

You are applying for...
Casual Customer Service Advisor
Salary: £12.60 per hour
Working Pattern: Part Time
Contract Type: Temporary
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Questions
Are you eligible to work in the UK?
Are you over the age of 18?
Can you confirm you are able to get to and from the vacancy location for the shifts listed on the advertisement?
If successful, can you attend an onsite interview on Wednesday 7th May?
Where did you hear about this vacancy?
Inclusivity is at the heart of what we do at National Express. We are a Disability Confident Committed organisation and will offer an interview to candidates with disabilities or long-term conditions who meet the minimum skills criteria for the role. If you have a disability or long term condition and need us to make any adjustments or do anything differently for your interview, please let us know below?
Have you ever worked at National Express or any affiliated companies before? If yes, please confirm the dates, location and your reason for leaving?
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Have you been recommended to apply for this role at National Express by a current employee? If yes, please state their name, title and department/location.
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Have you been convicted of any criminal offence(s) which are not spent under the rehabilitation act 1974.
?
We ask anyone who wants to join our team if they have any unspent criminal convictions. This doesn't mean we won't consider your application, but we need to assess the relevance against the nature of the role and whether the conviction(s) mean the role isn't suitable.
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In accordance with the Equality Act 2010, these details are strictly for monitoring purposes only and the information you provide is not visible to our recruitment team as part of your application.
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