Casual Customer Service Advisor Leeds + Manchester
We have a new Casual opportunity for a Customer Service Advisor to support our team at both Leeds and Manchester Coach Stations.
As a casual there are no set hours however we support our customers between the hours
Leeds 06:00 to 19:00
Manchester 06:30 to 19:30
Shifts will be between both sites (Leeds and Manchester)
The Customer Service Advisor role will put you in the centre of the hustle and bustle of a busy transport environment, selling tickets in and around both Leeds and Manchester Coach Stations answering customer queries, guiding them to their location, and ensuring our high standards of health and safety are continually met.
Successful applications will be invited to attend an onsite interview on either Wednesday 9th July or Thursday 10th July.
What you'll do...
- To consistently deliver an excellent standard of customer service providing support and assistance to customers, colleagues and driver teams, including [where applicable] accurately communicating information on service updates and disruption.
- Be fully competent in the use of the relevant ticketing and operational systems, processes and procedures necessary to fulfil the role adhering to the Financial and Cash Policy
- Assist in the training and development of peers and promote Department of Heath rules to maintain a safe working environment
- Promote a cohesive, empowered and engaged working environment
- Carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department
What you'll need...
- English language skills
- Experience of front-line customer service in a fast paced environment
- Positive attitude to customer service and personal development
- Ability to work in a team or independently on your own initiative
- Good levels of health, stamina and fitness will be required as the environment is fast paced and work will involve standing and/or sitting for long periods of time
- The ability to work shift patterns including weekends and bank holidays
National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community.
We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.
We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.
Things to Note...
At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.
As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.