Manchester Central Coach Station
Chorlton Street, Manchester, M1 3JF

Customer Service Duty Manager

Salary: Up to £29,748 per annum
Working Pattern: Full Time
Contract Type: Permanent
Closing Date: Sun 31 Aug 2025 - 12:00 am UTC
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Customer Service Duty Manager

We have an exciting opportunity for a Duty Manager in Manchester Coach Station.

You will be working any 5 days from 7, (alternative weekends) between the opening hours of 06:30 till 19:30.

You will play a crucial role in the running of Manchester Coach Station ensuring the delivery of a safe, secure and customer focused culture. You will work with the Senior Coach Station Manager to ensure the service delivered meets the business expectations, as well as provide coaching and  development for our Customer Service Advisors.

As the successful candidate, you will have great time management, an eye for detail with the ability to build strong internal and external stakeholder relationships. You will have previous experience of managing your own site and team along with delivering excellent customer service in a fast paced environment. 

 

Successful applicants will be invited to attend an onsite assessment on Wednesday 10th September.

 

What you'll do...

  • Oversee the day-to-day activities within the site
  • Proactively provide assistance to customers, colleagues, drivers and external stakeholders
  • Manage and support staff in line with National Express Policies & Procedure, identifying individual training and development needs.
  • Ensure efficient and consistent communication process is in place and daily briefings, regular team meetings and bi-monthly one-to-ones are held

What we offer in return for your hard work and commitment…

  • Free Coach travel for yourself on the National Express network
  • Complimentary coach travel for a Nominated Person on the National Express network
  • A company pension
  • Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing
  • Exclusive benefits and savings from thousands of the UK's largest retailers and service providers
  • Endless opportunities for progression within the business

National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. 

We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.

We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.

Things to Note...

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

 

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.

You are applying for...
Customer Service Duty Manager
Salary: Up to £29,748 per annum
Working Pattern: Full Time
Contract Type: Permanent
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National Express is an inclusive organisation and we are experienced at making reasonable adjustments to the recruitment process. We have signed up to the Disability Confident scheme and will offer an interview to candidates with disabilities or long-term conditions who meet the minimum criteria for the role. If you would like to apply through the Disability Confident scheme, please tick here.
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