Bristol Bus & Coach Station
Marlborough Street, Bristol, BS1 3NU

Coach Station Manager

Salary: £40,000 Per Annum
Working Pattern: Full Time
Contract Type: Permanent
Hours: 38
Closing Date: Wed 04 Feb 2026 - 12:00 am UTC
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Coach Station Manager

National Express are recruiting for a new Coach Station Manager based at our Bristol Coach Station.

Locations: Cluster Site Managing both:

  • Bristol Coach Station
  • Cardiff Coach Station

Schedule:

  • Any 5 days out of 7
  • Including every other weekend

Shifts: Between 07:45 to 17:45

Interview Date: Friday 6th January

Working collaboratively with colleagues throughout the business, you will champion both the voice of the customer, staff and drivers, identifying common issues and concerns to help the business to enhance service delivery. You will also play a key role in employee and stakeholder relations working with First Group and Flixbus, along with site safety management.

You will have strong and proven people manager skills to guide the delivery of excellent customer service on site to maintain a consistent level of high performance and an excellent standard of customer service at all times.

What you’ll do …

  • Full budgetary responsibility, including purchase ordering, payroll management and ensuring all services are provided and within budget
  • Champion safety by conducting annual and ad-hoc risk assessments for site working processes, highlighting any areas of concern to maintain a safe environment
  • Ensure the smooth operation of the site activities and encourage a positive work culture through constant communication, communicating information to both customers and staff. 
  • Lead briefing and training sessions while contributing to company focus groups and initiatives.
  • Complete performance management of the team to ensure that areas of concern are proactively managed and addressed, while recognising and acknowledging role model performance, using the company appraisal process. 
  • Be responsible for managing all performance and disciplinary related matters.

 

What we offer in return for your hard work…

  • Free Coach travel for yourself on the National Express network
  • Complimentary coach travel for a Nominated Person on the National Express network
  • A company pension
  • Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing
  • Private online GP service
  • Exclusive benefits and savings from thousands of the UK's largest retailers and service providers
  • Endless opportunities for progression within the business

National Express is proud to be a Disability Committed organisation. We therefore welcome applications from disabled candidates. Please let us know in your application if you have any accessibility needs.

Things to Note...

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

 

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.

You are applying for...
Coach Station Manager
Salary: £40,000 Per Annum
Working Pattern: Full Time
Contract Type: Permanent
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Questions
Are you eligible to work in the UK?
Are you over the age of 18?
Can you confirm you are able to get to and from the vacancy location for the shifts listed on the advert?
Where did you hear about this vacancy?
Inclusivity is at the heart of what we do at National Express. We are a Disability Confident Committed organisation and will offer an interview to candidates with disabilities or long-term conditions who meet the minimum skills criteria for the role. If you have a disability or long term condition and need us to make any adjustments or do anything differently for your interview, please let us know below?
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Have you been convicted of any criminal offence(s) which are not spent under the rehabilitation act 1974.
?
We ask anyone who wants to join our team if they have any unspent criminal convictions. This doesn't mean we won't consider your application, but we need to assess the relevance against the nature of the role and whether the conviction(s) mean the role isn't suitable.
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In accordance with the Equality Act 2010, these details are strictly for monitoring purposes only and the information you provide is not visible to our recruitment team as part of your application.
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