Luton Airport
Onward Travel Centre, Terminal Building, London, Luton Airport, Luton, LU2 9LU

Customer Service Advisor Luton

Salary: £13.33 per hour
Working Pattern: Full Time
Contract Type: Permanent
Hours: 38
Closing Date: Fri 10 Apr 2026 - 12:00 am UTC
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Customer Service Advisor Luton

We’re excited to offer a fantastic opportunity to become a Customer Service Advisor at Luton Airport. If you enjoy working in a dynamic environment and love helping people, this could be the perfect role for you.

Location:  Luton Airport Coach Station
Schedule: 3 on / 2 off rotating. Shifts are 9.5 hours long, including a 30 minute break. 
Interview Date: Thursday 16th April (onsite) 

Shifts: Early: 07:00 to 16:30. Late: 14:00 to 23:30

As a Customer Service Advisor, you’ll be right at the heart of the action. You’ll provide helpful and friendly support to passengers and staff in a busy transport hub. Whether it's selling tickets, answering questions, pointing someone in the right direction, or helping keep everyone safe – your role will make a real difference to someone’s day.

What you'll do...

  • Delivering outstanding customer service with a positive and proactive approach
  • Providing information about services, updates, and disruptions clearly and accurately
  • Using ticketing and operational systems confidently and responsibly
  • Supporting and encouraging team members, and helping with training when needed
  • Following all health and safety procedures to maintain a secure working environment

What you'll need...

  • Confident English language communication skills
  • Previous experience in a fast-paced, front-line customer service role
  • A friendly, can-do attitude and a desire to keep learning and growing
  • The ability to work well both in a team and independently
  • Good stamina and overall fitness – this role can involve standing or sitting for extended periods
  • Flexibility to work shifts, including weekends and bank holidays

What we offer in return for your hard work and commitment…

  • Free Coach travel for yourself on the National Express network
  • Complimentary coach travel for a Nominated Person on the National Express network
  • A free smart comfortable uniform
  • A company pension
  • Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing
  • Private online GP service
  • Exclusive benefits and savings from thousands of the UK's largest retailers and service providers
  • Endless opportunities for progression within the business

National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. 

We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.

We may close applications early if we receive a high volume of interest.

Things to Note...

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

 

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.

You are applying for...
Customer Service Advisor Luton
Salary: £13.33 per hour
Working Pattern: Full Time
Contract Type: Permanent
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Questions
Are you eligible to work in the UK?
Can you confirm you are able to get to and from the vacancy location for the shifts listed on the advertisement?
Are you over the age of 18?
Should you be successful can you attend an onsite interview on Thursday 16th April?
Where did you hear about this vacancy?
Inclusivity is at the heart of what we do at National Express. We are a Disability Confident Committed organisation and will offer an interview to candidates with disabilities or long-term conditions who meet the minimum skills criteria for the role. If you have a disability or long term condition and need us to make any adjustments or do anything differently for your interview, please let us know below?
Have you ever worked at National Express or any affiliated companies before? If yes, please confirm the dates, location and your reason for leaving?
Are you a Service Leaver/ Veteran or a Spouse / Family member of a Service Leaver?
Have you been recommended to apply for this role at National Express by a current employee? If yes, please state their name, title and department/location.
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We ask this because we're interested in your suitability.
Criminal Convictions
Have you been convicted of any criminal offence(s) which are not spent under the rehabilitation act 1974.
?
We ask anyone who wants to join our team if they have any unspent criminal convictions. This doesn't mean we won't consider your application, but we need to assess the relevance against the nature of the role and whether the conviction(s) mean the role isn't suitable.
Equality, Diversity and Inclusion
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In accordance with the Equality Act 2010, these details are strictly for monitoring purposes only and the information you provide is not visible to our recruitment team as part of your application.
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