Assistant Operations Manager
Are you a natural leader who thrives in a fast paced environment? National Express is looking for an Assistant Operations Manager to lead, motivate, and engage our incredible operations team.
This isn't just a desk job. You will be at the heart of the action, driving depot performance and ensuring our customers get where they need to be, on time, every time. If you have a passion for people and a "can do" attitude, we want you on our team.
What you will do
- Lead with Impact: Manage and motivate a diverse team, including Supervisors, Drivers, and support staff, focusing on their wellbeing and professional growth.
- Drive Performance: Strive for top tier punctuality while reducing cancelled services and lost miles.
- Build a Coaching Culture: Manage team attendance and standards by deploying a supportive coaching approach.
- Master the Data: Use key systems like Tableau and DriveCam to make smart, data driven decisions that improve safety and service.
- Collaborate across Teams: Work closely with Engineering and Commercial colleagues to ensure we have the right vehicles ready for every journey.
- Safety First: Ensure total compliance with health and safety regulations, investigating incidents and keeping our people and customers safe.
What you will bring
- Leadership Experience: A proven track record of managing and motivating high performing teams.
- Technical Savvy: Basic IT skills and the ability to interpret data to solve problems.
- Communication Skills: The ability to deliver clear direction and handle difficult messages with confidence and integrity.
- Flexibility: A willingness to work shifts and attend out of hours meetings to support our 24/7 operation.
- Industry Knowledge (Bonus): Experience in a unionised environment or holding a CPC in passenger transport is a major plus.
What you get for bringing the energy
- Free Travel: Enjoy free bus and coach travel across the National Express network for you.
- Family Perks: Complimentary travel for your nominated person or partner.
- Security: A solid company pension and life assurance for peace of mind.
- Supportive Culture: Access to our Employee Assistance Programme and a private online GP service.
Ready to step up and lead? Apply today!
Things to Note...
At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.
As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.