Terminal 1, Dublin Airport, Dublin, K67KD58

Customer Service Advisor

Salary: €30,784 per annum
Working Pattern: Full Time
Contract Type: Permanent
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Customer Service Advisor

Dublin Express have an exciting Full Time opportunity to join us as a Customer Service Advisor in Dublin Airport.

This onsite roll at Dublin Airport has a rolling Shift pattern, working 40 hours across 5 days Monday – Sunday

The Customer Service Advisor role will put you in the centre of the hustle and bustle of a busy transport environment, selling tickets in and around Dublin airport and city, answering customer queries, guiding them to their location, and ensuring our high standards of health and safety are continually met.

It's the perfect environment for someone energetic, safety-focused, and customer service driven as well as always ready to go the extra mile to deliver exceptional service to our customers.

What we’re looking for...

  • Communication skills
  • Experience of front-line customer service in a fast paced environment
  • Positive attitude to customer service and personal development
  • Ability to work in a team or independently on your own initiative
  • Good levels of health, stamina and fitness will be required as the environment is fast paced and work will involve standing and/or sitting for long periods of time
  • The ability to work shift patterns including weekends and bank holidays to meet business demands

What you'll do...

  • Deliver an excellent standard of customer service at all times, taking a proactive and positive approach to ensure customer satisfaction
  • Sell tickets and add-on products to customers, and provide them with guidance and information as required
  • Use a proactive approach to make travel arrangements for our customers in the event of delays or service disruption
  • Effectively and accurately communicate information to customers and liaise with colleagues throughout the business regarding service updates and disruption
  • Assisting drivers with boarding and helping with customer luggage
  • Manage coach movements within the station and exceed our Health & Safety standards

What we’ll offer you...

  • Base Salary: €30,784 per annum [Pro Rota Part Time]
  • 23 days annual leave + Bank Holidays
  • Company pension after 6 months service 
  • Life insurance 
  • Private online GP service
  • Discretionary employee incentive bonus scheme 
  • Access to our Employee Assistance programme
  • Employee discounts 
  • Free coach travel 
  • Private online GP service
  • Opportunities for career progression within the business

Things to Note...

We are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.


As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.

You are applying for...
Customer Service Advisor
Salary: €30,784 per annum
Working Pattern: Full Time
Contract Type: Permanent
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Are you eligible to work in the Republic of Ireland?
Are you happy to work 06:00 AM early starts and 01:00 AM late finishes?
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Are you a Service Leaver/ Veteran or a Spouse / Family member of a Service Leaver?
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Have you been recommended to apply for this role at National Express by a current employee? If yes, please state their name, title and department/location.
If you have a disability or long term condition and need us to make any adjustments or do anything differently for your interview, please let us know below?
Please can you confirm your availability to start should you be successful?
Have you ever worked at Dublin Express or any affiliated companies before? If yes, please confirm the dates, location and your reason for leaving?
Have you been recommended to apply for this role at Dublin Express by a current employee? If yes, please state their name, title and department/location.
We ask this because we're interested in your suitability.
Criminal Convictions
Have you been convicted of any criminal offence(s) which are not spent under the rehabilitation act 1974.
We ask anyone who wants to join our team if they have any unspent criminal convictions. This doesn't mean we won't consider your application, but we need to assess the relevance against the nature of the role and whether the conviction(s) mean the role isn't suitable.
According to the definition of disability do you consider yourself to have a disability?
Under the Equality Act 2010 the definition of disability is if you have a physical or mental impairment that has a 'substantial' and 'long-term' adverse effect on your ability to carry out normal day to day activities. Further information regarding the definition of disability can be found at: www.gov.uk/definition-of-disability-under-equality-act-2010.
Equality, Diversity and Inclusion
We collect the following information to monitor our recruitment selection processes to offer fair and equal opportunities for all applicants.
In accordance with the Equality Act 2010, these details are strictly for monitoring purposes only and the information you provide is not visible to our recruitment team as part of your application.
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Personal Details
Criminal Convictions
Equality, Diversity and Inclusion
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