Customer Service Advisor
Airside Transport Services is one of our newest ventures and this role is an exciting opportunity to develop and grow our fledgling business into a major part of our new premier parking service at Dublin Airport.
We are hiring for full time Customer Service Advisors, Car drivers (B Licence) and Team Leaders to join our diverse and dynamic team to support the elevation of the overall airport experience
Running a 24 hour service, shifts will be 03:00 am to 11:30 am, 11:00am to 19:30 and 19:00 to 03:30 am. (maybe subject to change)
Working on Reception our Customer Service Advisors will be the face of our valet parking operation. You will meet and greet each customer dropping off or picking up their vehicle, directing them as appropriate and ensuring customers' valuable items have been removed or are stored safely. With an awareness of the end-to-end operation, you will receive training to support your team in either a Driver or Team Leader function if required.
What you’ll need…
- Good level's of stamina are required as you will need to be available to assist customers inside and outside the reception area
- Excellent people and communication skills with the ability to deal with people effectively and with ease
- A proactive ‘want to help’ attitude
- Experience of delivering excellent customer service in a fast paced working environment
- Basic computer literacy [Social Media experience desirable]
- A Full valid UK/ EU car licence [desirable]
- The ability to work shift patterns including weekends and bank holidays to meet business demands
What you’ll do…
- Assisting with customer enquiries face to face, over the phone, by email or social channels
- Managing all queries and complaints in the first instance and escalate as appropriate
- Maintaining an accurate handover process, including vehicle key receipts and paperwork
- Maintain accurate key management; keeping an up to date list for of vehicle keys needed by hour [considered flight arrival times/delays], scanning out vehicle keys for Drivers or Team Leaders, securing vehicle keys dropped off by customers, completing vehicle key audits at regular intervals and managing a daily reconciliation
- Initial investigation and review of complaints or damage claims, escalating for further investigation on to the Duty Manager and Contract Lead as appropriate
What we’ll offer you...
- €30,784 per annum [with a Night shift allowance
- 23 days annual leave + Bank Holidays
- Company pension after 6 months service
- Life insurance
- Private online GP service
- Discretionary employee incentive bonus scheme
- Access to our Employee Assistance programme
- Employee discounts
- Free coach travel
- Private online GP service
- Endless opportunities for career progression within the business
We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.
Things to Note...
We are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.
As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.