Business Solutions Analyst
Join us on the Journey...
National Express are recruiting a Business Solutions Analyst to join us on a fixed term basis (9 months). The role will be based at our Head Office, on a hybrid basis. The successful candidate will develop and implement Business Change to ensure that services and systems are delivered in line with the overall business strategy. Carry out business analysis activities to support the delivery of key projects and systems development in line with the UK Strategy.
What you'll do:
- Assist the business in both preparing outline systems requirements as well as appropriate business case definitions
- Compile reviews and edits requirements, specifications, and business processes related to a proposed solution
- Generate solutions analyses such as gap analyses, business process modelling (As Is and To Be) and migration strategies
- Collaborate with the assigned Product Owner/Project Manager and business stakeholders, develops functional specifications and system design specifications for user & stakeholder engagement. Collaborating with offshore development teams to ensure requirements can be developed
- Assist in enforcement of project deadlines and schedules, manages resources in accordance with the schedule
- Ensure issues are identified, tracked, reported on and resolved in a timely manner
What you'll need:
- Ability to manage ambiguity, set a direction and works with the business to come to decisions
- Commercial and business awareness: can translate business requirements into IT activities and also has the ability to explain complex issues in terms which can be easily understood by business users
- Ability to work under pressure also actively identifies and uses key learning points from daily activities to increase effectiveness
- Excellent organisational, analytical, problem solving, planning, verbal and written skills, coupled with robust communication and facilitation acumen
- Experience working with suppliers and internal / external development teams through the development of applications
- Able to adopt both strategic and operational approaches with ease
- Good understanding of application / development concepts with a keen interest in customer centric user experience and user journeys
What we offer in return for your hard work and commitment...
- Free Bus & Coach travel for yourself
- Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner
- 50% discount for friends and family on full fares on our coach services
- Life Assurance
- Company pension
- Employee Assistance programme
- Private online GP service
National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community.
We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.
We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.
Things to Note...
At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.
As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.